Category Archives: CRM and Communities

What do I mean by Social CRM?     What fascinated me, and brought me into, what I originally called Online Communities and then Social Networking was the realization that it was a natural extension and expansion of my old … Continue reading →

In reading a relative unrelated post an old idea (one seeded and feed by many other posts & conversations) came back to me; here it is in a nutshell: Most social networking efforts tend to “stand apart” from the source/hoster/initiator. … Continue reading →

  I struggled to just select a few snippets from this article By Brian Morrissey; I really liked the implications and points made throughout the brief two pages, but here the two key pearls of wisdom I want to highlight: … Continue reading →

  Doesn’t give you the detail; but it helps understand the space and when to apply what reputation devices.     http://tinyurl.com/6jlul3    What do you think?   Filiberto Selvas

For a while know I have been worried that Social Media, Social Networking, Online Communities seem to be heading down a path that is familiar to me, and that I’d rather have all of us avoid if we can…. I … Continue reading →

Someday (not so far, I hope) all companies will do business this way, and they will look to the past and say:  “but of course, how could they think about doing it any other way?” ““Insight from hundreds of customer … Continue reading →

I recently came across this article by Andrew Rudin; it outlines the learning the author gathered through a symposium and expert panel lead by Rob Cross. The points made resonate so much with the concepts I have been advocating for … Continue reading →

  Quoting The Cluetrain Manifesto, thesis # 93: “93. We’re both inside companies and outside them. The boundaries that separate our conversations look like the Berlin Wall today, but they’re really just an annoyance. We know they’re coming down. We’re … Continue reading →

If you have read my blog (or seen the picture in the home page) you have figured out I have been around the sun a few times already; so don’t take this as an “I know better” and instead take it as … Continue reading →

I found this post by Hugh MacLeod thought provoking… “It seems to me a lot of people of my generation are locked into this high-priced corporate, urban treadmill. Sure, they get paid a lot, but their overheads are also off … Continue reading →