Monthly Archives: August 2008

Social Bookmarking is one of the most underappreciated “experience tools”; I believe this is because we tend to look at it and present it in customer experiences from a “single perspective” and with that we limit its value and possibilities. … Continue reading →

Even when this interesting TechCrunch post by Serkan Toto talks specifically about Japan, and the importance to pay attention to cultural differences to make inroads in a different market, I think it should be read with a slightly more generic … Continue reading →

This is not my original thinking; it was seeded in my mind recently by a treasured advisor (Thanks Randy), but it has remained with me, resonated and is bubbling out. According to Wikipedia: “a Visionary is a person with a … Continue reading →

Visualization is very important for human beings; even when the most fortunate of us have five senses, we are clearly biased towards obtaining  information through our eyes… there are good reasons why the phrase “an image is worth a thousand … Continue reading →

I keep a pebble that was given to me by my son after he found it in a playground: “this is important dad, can you keep it for me?” The pebble was not that important to me, but I decided … Continue reading →