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Hello world!
Welcome to WordPress.com. This is your first post. Edit or delete it and start blogging!
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New Blog Location
New Blog Location: http://www.socialcrm.net See You there!
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Social CRM
What do I mean by Social CRM? What fascinated me, and brought me into, what I originally called Online Communities and then Social Networking was the realization that it was a natural extension and expansion of my old … Continue reading
Posted in CRM and Communities
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Do you “connect” with your customers? Like a good performer does?
I just came back from a concert (Luis Miguel, Seattle) and I couldn’t resist observing it as a “social experiment”, let me explain: In the few live concerts I have had the pleasure to attend I have always observed there … Continue reading
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Onward!
16 ½ years ago I joined Microsoft based on two promises: That I could develop my career any way I wanted. That all my efforts and the efforts of many others around me had as the ultimate objective to bring … Continue reading
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To, From & Among
In reading a relative unrelated post an old idea (one seeded and feed by many other posts & conversations) came back to me; here it is in a nutshell: Most social networking efforts tend to “stand apart” from the source/hoster/initiator. … Continue reading
Posted in CRM and Communities
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Social Bookmarking “Perspectives”
Social Bookmarking is one of the most underappreciated “experience tools”; I believe this is because we tend to look at it and present it in customer experiences from a “single perspective” and with that we limit its value and possibilities. … Continue reading
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The importance of understanding and catering to the user culture
Even when this interesting TechCrunch post by Serkan Toto talks specifically about Japan, and the importance to pay attention to cultural differences to make inroads in a different market, I think it should be read with a slightly more generic … Continue reading
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Of missionaries and visionaries
This is not my original thinking; it was seeded in my mind recently by a treasured advisor (Thanks Randy), but it has remained with me, resonated and is bubbling out. According to Wikipedia: “a Visionary is a person with a … Continue reading
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Hidden Gems: Visualization of roles in Social Media
Visualization is very important for human beings; even when the most fortunate of us have five senses, we are clearly biased towards obtaining information through our eyes… there are good reasons why the phrase “an image is worth a thousand … Continue reading
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