Monthly Archives: August 2007

Social Networking and CRM article missing the mark (I think)

Posted on August 29, 2007 by filibertoselvas

I was really interested when I saw the title of this article (Social Networking and CRM), but (with all due respect to the author) I think it missed the mark. For me CRM (the methodology) is about tracking and learning … Continue reading →

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Everything old is new again

Posted on August 22, 2007 by filibertoselvas

The tipping point is about 7/8 years old now   http://www.destinationCRM.com/articles/default.asp?ArticleID=7147&ml=3   Yet the lessons are so valid; and so un-applied yet   Are we doing what we are doing "Because it makes the customer’s life easier"? I am   … Continue reading →

Posted in CRM and Communities | 1 Comment